Refunds are considered on a case-by-case basis. Generally, if work has not begun on your project, a full refund may be issued. Once work has commenced, refunds will be prorated based on work completed.
You may cancel your project at any time. However, work already completed will be billed, and any advance payment covering that work will not be refunded.
If you are unsatisfied with the final deliverables, we will work with you to make revisions as per the agreed-upon revision rounds in your contract. We aim for 100% client satisfaction.
Approved refunds will be processed within 7-14 business days. The refund will be issued to the original payment method.
To request a refund, please contact us through our Contact page with your project details and reason for the refund request.